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Job Openings

To post a job opening, please email the job description and how to apply to alliance@inh2o.org.  We will leave it up until the application deadline has passed, you request us to remove it, or 6 months has passed.  If you are a member of our association this is a free service, if you are not a member we charge $50.00 per posting.

Customer Support Specialist - American Pump Repair & Service

Open Date: 11/25/2019 End Date: Until Filled


The Role: The Customer Support Specialist (CSS) will assist customers in a personalized and friendly manner to ensure every experience is phenomenal. The CSS is available to assist customers with their product selection and availability, order entry, and product delivery

Duties/Responsibilities:

  • Manage inbound phone calls, online inquires and customer walk-ins.
  • Process customer requests such as rental quote generation and order placement over the phone, in person or via e-mail.
  • Answer routine product questions and direct questions to appropriate service or sales personnel when necessary.
  • Enter orders and arrange delivery to all sites and locations per the individual agreement including an understanding of the agreement of freight terms.
  • Ensure delivery personnel have accurate site address details for delivery as well as appropriate paperwork for customer acceptance.
  • Support Repair and Service Technicians in completing work orders and procuring necessary parts for product repair.
  • Support Sales Engineers and Project Managers in quoting and ordering
  • Ensure purchase orders are properly entered. Complete process for receiving materials, goods and services timely and accurately.

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:

  • High school graduate
  • Valid Driver’s License
  • Prior experience with sizing pumps and reading engineered specifications and blueprints
  • Ability to effectively communicate verbally and in writing
  • Effective interpersonal skills with customers and employees
  • Computer proficiency to include Microsoft Word, Excel, and Outlook, Adobe PDF Editor
  • Solid math skills
  • Ability to handle multiple projects, prioritize, meet deadlines and work independently with initiative
  • Resourceful and well organized; efficient and detail oriented
  • Ability to adapt to frequent change in a high-pressure environment
  • Strong sense of responsibility and desire to complete tasks properly
  • Ability to work independently or as part of a team

Benefits:

  • Paid Holidays
  • Vacation Time
  • Sick Time
  • 401k with Company Match

To Apply:
Send resumes to: Jordan Harrell, American Pump Repair & Services at jh@americanpumprepair.com

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