At the heart of every business is the customer and water and wastewater utilities are no different. Our customers use the water; they pay the water and wastewater bills; and, they vote for our governing bodies. Without them we wouldn’t be in business. Good customer service skills are imperative to your relationship with these customers, the general public and your Board or Council.
This course has been developed for those who communicate with the customer on a daily basis and those that manage customer service operations in mind. From front desk staff to meter readers to management, every utility professional that speaks to a customer can benefit from this interactive and practical training program.
Topics covered will include the importance of customer service at every level, the basics of human interactions, communication skills required for good customer service including those with the difficult customer, emerging issues in customer service, technology that can be employed to assist with improved customer service, and basic utility system operations that every staff member should know.
Instructor:Connie Stevens - Executive Director of Alliance of Indiana Rural Water
Cost: $95 members / $125 non-members
Contact Hour: 4 General Water & Wastewater
Time:9:00am - 1:00pm (local time) *lunch included
Location: View Map
Thank you to our meal and refreshment sponsor:
Lebanon Utilities Training Room
516 Klotz St
Lebanon, IN 46052
corner of Klotz & Chicago St.