How to Deliver Great Customer Service (am) / Preparing for Sanitary Survey Inspections (pm)
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Upcoming Classes

Alliance of Indiana Rural Water offers training classes for water and wastewater operators, as well as classes for clerk treasurers, utility boards & councils and utility managers.  Unless otherwise specified all classes have been approved or are pending approval for water or wastewater contact hours by the Indiana Department of Environmental Management (IDEM).  IDEM approved classes meet the Indiana State Board of Engineers criteria for professional development hours (PDHs).

How to Deliver Great Customer Service (am) / Preparing for Sanitary Survey Inspections (pm)

November 10, 2021 - Webinar


Event date: 11/10/2021 9:00 AM - 3:00 PM Export event

This is a combination of 2 classes. Attendees may elect to attend only the am class, only the pm class or both. Attendance will be taken at the start of each class.

How to Deliver Great Customer ServiceThis course has been developed for those who communicate with the customer on a daily basis and those that manage customer service operations in mind. From front desk staff to meter readers to management, every utility professional that speaks to a customer can benefit from this interactive and practical training program.
Topics covered will include the importance of customer service at every level, the basics of human interactions, communication skills required for good customer service including those with the difficult customer, emerging issues in customer service, technology that can be employed to assist with improved customer service, and basic utility system operations that every staff member should know.

Preparing for Sanitary Survey Inspections (pm) - A Sanitary Survey has been scheduled at your utility. What should you do to prepare? This course will address what to expect from a sanitary survey and what you can do prior to your sanitary survey to aid in preventing significant deficiencies from being identified at your system.

Instructor: Sherri Winters - Alliance of Indiana Rural Water

Contact Hours: Total of 5 Water hours available (3 during am & 2 during pm) 

Cost: $30 members / $60 non-members (for full day) / FREE if no CEUs needed

Time: 9:00am (EDT) AM Session / 1:00pm (EDT) PM Session
           

THIS COURSE WILL BE PRESENTED IN WEBINAR FORMAT. PRE-REGISTRATION AND A VALID EMAIL IS REQUIRED TO RECEIVE THE WEBINAR LINK.


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Register utilizing the appropriate link below. If you are unsure if your utility is a member, please click on the link to view current AIRW members then proceed with your registration accordingly.

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