La Capitol Federal Credit Union has again been recognized for providing exceptional levels of member service. MemberXP, a customer satisfaction measurement platform serving the financial services industry, named La Cap as a 2022 Best of the Best award winner in three categories: Member Loan Experience, Member Transaction Experience and Member Experience.
The Best of the Best awards are granted each year to credit unions that have consistently provided exceptional member service, as reported by their own members. Fewer than one in five of the high-performing credit unions using MemberXP’s service evaluation platform receive this prestigious award. Winners are selected through evaluations completed by members and independent evaluators who judge common banking experiences, such as opening an account or applying for a loan.
“We are honored to be recognized, once again, for being a top credit union,” said Michael Hooper, La Cap President and CEO. “Our more than 51,000 members across Louisiana deserve to do business with a financial institution that respects them and works in their best interest. I am proud of the team at La Cap for making that possible for our members.”
La Cap has won MemberXP’s Best of the Best designation in multiple categories since 2019.
“In an increasingly competitive landscape, credit unions continue to demonstrate their greatest differentiator: the ability to build member relationships that deliver stellar service as well as deep, personal insight,” said David Dean, Chief Operating Officer, Marketing Solutions at CU Solutions Group. “The Best of the Best awards bring much-deserved recognition to those at the forefront of the industry, who excel in their efforts to improve user experience, customer service and access to tools and information.”
The complete list of 2022 Best of the Best award winners is available on MemberXP’s website.