LCUL is working alongside its member credit unions to provide resources and information in response to coronavirus (COVID-19). We will continue to update this resource page as we pursue opportunities to further assist your credit union.

LCUL has created a listserv for credit union CEOs/executive management to post questions and share best practices. Please use this platform to share with one another and engage in conversation. To subscribe to the listserv, send an email to requests@lcul.com and provide your name (first and last) and email address.

Members of the Listserv can access the listserv by clicking here to search topics and responses that have been posted.

July 21: Too Little or Too Much? COVID-19 Impact on Liquidity Management

June 25: COVID-19 Loan Growth, Profitability, and Collections

June 4: Business Development in a Remote World

May 8: Guidance on Re-Opening.

April 16: Virtual Roundtable with Industry Experts

Industry Resources

Re-Opening Information and Resources

Information on the CARES Act and Louisiana's Loan Program to Assist Small Businesses

HR Resources and the Families First Coronavirus Response Act: Effective April 1, 2020

The Families First Coronavirus Response Act (FFCRA or Act) requires certain employers to provide their employees with paid sick leave and expanded family and medical leave for specified reasons related to COVID-19. These provisions will apply from April 1, 2020 through December 31, 2020.

Check the Wage and Hour Division's website or sign up for Key Alerts to ensure that you remain current with all notice requirements.

Financial Assistance for Credit Unions

In response to the coronavirus disease (COVID-19) pandemic, the Louisiana Credit Union Foundation is implementing a new program to assist credit unions through this difficult time. Grants up to $1,500 are available to help small credit unions (up to $25 million in assets) to offset unexpected COVID-related expenses.

Click here for more information and to apply. 

Communication Resources

Video Awareness Campaign

During these uncertain times, it's important to remind members that credit unions are ready to help with financial relief programs. Our league partners has produced a series of videos that are free for credit unions to use. Visit: https://www.vidfuel.com/ to download the generic versions or to inquire about customization for a nominal fee.

Sample Communications to Members

Member Reminder of Share Insurance

COVID MAP Template 1

COVID Map Template 2

Message if staff member test positive for COVID

Inform members of COVID-19 Related Scams.

Sample Messaging: Branch Re-Opening

Marketing Resources

CUcontent is providing FREE, daily COVID-19 content. Click here to sign up.

Main Street has developed a FREE Resource Center that includes sample social post copy, downloadable images to utilize on various social media platforms or on your website, and helpful tips and resource links to help you communicate with your members during this time.

Our Strategic Partners are stepping up to help credit unions during the COVID-19 crisis.

Eltropy: Text Messaging for Credit Unions and Their Members

Eltropy provides a secure and TCPA-compliant way for credit unions to engage their members through text messaging and leverage analytics to grow revenue. Credit unions use Eltropy’s technology to engage members, send product offers and emergency info, resolve member issues, cross-sell/up-sell financial products, aid in the loan process, and collect debts via text messages. Eltropy’s AI-based technology has enabled credit unions to see a 500% improvement in member engagement with an ROI of 10x. Click here for more information.

Illuma Labs Illuma Shield: Call Center Solution for Member Authentication using Voice Recognition

Illuma Labs Illuma Shield program is a real-time voice authentication and fraud prevention platform for credit union call centers. Replacing traditional and intrusive authentication processes like Knowledge Based Authentication, Illuma Shield passively analyzes the members’ voices over natural conversation and results in higher authentication accuracy in a fraction of the time. Click here for more information.

Kasasa Loan: The only loan with a “take back” feature

The Kasasa Loan® is the only auto and personal loan that lets borrowers pay ahead to reduce debt, and access those extra funds if they need them (we call it a Take-Back®). This feature is part of a mobile app that lets borrowers see the impact of changes immediately, so they always feel in control. Click here for more information.

National Creditors Connection, Inc. (NCCI): Collections/Member Outreach

National Creditors Connection, Inc (NCCI) provides Risk Resolution Outsourcing (RRO) solutions. We combine state-of-the-art, advance technology and detailed reporting utilizing customizable data points. As a leader in field contact services since 1992, our nationwide group of professional field representatives attempt to speak directly with Members and motivate them to contact the credit union. Click here for more information.

POPi/o: Member Access to Branch Services via Video

POPi/o combines face-to-face video chat with real-time collaboration enabling highly engaging branch-like experiences on member’s mobile devices. Imagine having your branch in the palm of your member’s hand… that’s POPi/o Video Banking.Click here for more information.