Over the past five years, EMS demand in the city has risen by 15 percent, with the department responding to 23,282 calls last year. Ambulance rides are also on the upswing; crews took people to emergency rooms on 66 percent of the calls last year.
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Chief David Hoback told the Roanoke City Council on Monday that as a consequence, the department has seen a decline in meeting performance targets, such as response times. Roanoke County and Salem also have sent crews into the city more often to assist with calls.
Unnecessary use of emergency services is not unique to Roanoke. Agencies around the country are trying to find solutions to unnecessary ambulance rides that can contribute to wear and tear on vehicles and delay services to patients who really have emergencies. A hospital ride takes an ambulance out of service for about an hour in Roanoke.