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Richard Marinucci |
To some of us in the fire service, the speed at which technological advances are introduced can create great challenges.
Organizations are expected to “be up” on their profession and know of new products that will make them more efficient and effective and are often “evaluated” by the public as to their use of technology. For example, I remember a citizen once complaining about a response time, saying that a local pizza delivery system could locate his house faster than we could with our technology! My only answer was that the pizzeria had more money to invest in such a system than I did with his precious tax dollars. Regardless, while technology offers great promise, many considerations affect implementation in fire departments.
One way to look at technology is to consider modern cell phones. Everybody has one (except my brother, who may be the last holdout). They offer so much service that I am not sure anyone can use all the technology that is in the device. For someone like me, I need to make and receive calls, text occasionally, and look at a calendar. Everything else is window dressing that I am not likely to use. In contrast, my wife uses so much more of her phone-and even she is only scratching the surface of its capabilities. Regardless of our usage, we get all the options on the phone even if we don’t need them. The cost is the same for everything even if we don’t care if it is on the device.
Technology for many in the fire service is sort of like this. There are many products with many options that can do more things than most organizations can benefit from. In some cases, the costs are the same for the extras, but in some instances there is an added charge. When looking at products and technology, departments should take a good look at what is being offered, what the cost is, and whether or not the item will really improve the delivery of service and/or save time.
Speaking of saving time, a firefighter in my department a while ago used to tell me he didn’t have time to do much because the “time-saving device” he was using was taking up all his time as he tried to figure out how it worked! This was a facetious way to let me know that not all things work out initially as planned and not all people have the same acumen for using technology. In general, the younger generation, having grown up with technology, seems to adapt quicker and embrace technological advances easier than the older generation. This is not always the case and there are exceptions, but this is probably a good assessment. As such, departments should know their personnel and their willingness and ability to take on the challenges of using new methods and equipment.
Departments need to do their homework when considering the acquisition of new technology. Most sales pitches will claim that the product will solve some problem, will be easy to use, and will save time and money. Often this is the case but not without some investment and commitment. Advances involving technology have certainly made some things easier but only if the end users have the skills and knowledge to take advantage of the product. They need some aptitude but also will require training. When evaluating new products, consider the amount of time that will be needed to train personnel and who will be the trainer-a representative of the product or a member of your organization. Proper training not only gets personnel to use new devices the correct way but also can stimulate them to look at other means of becoming more efficient and effective wi