Editor’s Opinion Ed Ballam
A new writer makes his debut with us in this issue.
Ed Boring is a retired deputy chief from the Hilton Head (SC) Fire Department, among other things. In this issue, he writes about a legend in the fire service, the late Alan “Bruno” Brunacini, the former Phoenix (AZ) fire chief.
Bruno was a seminal figure in the customer service philosophy of the fire industry. He believed that taxpayers and those who call for fire services are customers, and firefighters and first responders have the obligation to care for those clients as one might treat a customer who walks into a storefront or any other business. Firefighters have the obligation to be professional and polite and give the clients exactly what they need as efficiently as possible. It’s a great mantra for any business and, as it turns out, it is a good fit for the fire service too.
I had the pleasure of meeting Bruno a few times at fire trade shows. He was always in his signature Hawaiian shirt and always with a group of people who were hanging on his every word as Jesus to his disciples. He was that kind of guy. For more than 50 years, he shared his skills as a firefighter and his knowledge as a fire officer and was generous with his time and mentoring.
Bruno died in October 2016 but left a legacy that far exceeds his earthly years. Boring’s revisiting of Bruno’s lecture on the metaphor of delivering pizza in a cement truck caused me to think about all the other great fire service leaders past and present. And, obviously, I couldn’t help but think about my late boss, Bobby Halton. I miss him. Both men were legends, and the fire service isn’t the same without them.
Nevertheless, there are still a lot of living legends in the fire service, and most all of them are at the annual Fire Department Instructors Conference (FDIC) next month in Indianapolis. They share their words and knowledge year after year to standing-room-only crowds. I won’t mention any legends by name for fear of forgetting some, but you know who they are and it’s evident when you see firefighters spilling into hallways outside packed FDIC classrooms straining to hear the words of the true leaders in the fire service.
FDIC is where the best instructors impart their knowledge