Menu

WFC News

Posted: Apr 3, 2018

Fire Apparatus Warranties

After scrimping and saving for 20 years, a small volunteer fire company in northern Aroostook County, Maine, purchased a new rig from the low bidder—Flibynite Fire Truck Company—located outside of Bellingham, Washington.

Ten months after delivery, several welds cracked, and the paint started peeling off the apparatus body in sheets. Flibynite’s warranty department said, “No problem. Bring it back, and we’ll fix it at no charge.” The fine print in the new rig’s warranty stated it was Flibynite’s option to have the rig repaired locally or have it returned to its facility. Flibynite chose to have it returned. It was a 3,300-mile trip each way.

Although the preceding scenario is fictitious, it does reflect what could be a confusing, complicated, and possibly contentious world of fire apparatus warranties. Purchasers seldom question the particulars of a warranty until a problem occurs that is not being resolved amicably. Purchasers should realize the consequences of not specifying detailed warranty requirements in their specifications. Some apparatus purchasing specifications devote literally hundreds of words describing a light bar, yet warranty requirements receive no more attention than a sentence or two. Three examples of warranty verbiage from purchasers’ published specifications found online follow.

Specification 1: “Warranties to be provided for the completed apparatus—one (1) year parts and labor; ten (10) year structural on body; and ten (10) year paint, finish, and corrosion.”

Specification 2: “One year material and workmanship—Each new piece of apparatus shall be provided with a minimum one (1) year basic apparatus material and workmanship limited warranty. The warranty shall cover such portions of the apparatus built by the manufacturer as being free from defects in material and workmanship that would arise under normal use and service.”

Specification 3: “The apparatus shall be warranted to be free from mechanical defects in workmanship for a period of one (1) year. The apparatus shall be covered for parts and labor costs associated with repairs for a period of one (1) year. Seven (7) year warranty on paint. Ten (10) year body structural warranty.”

1 Fabricators and manufacturers of fire truck component parts have their own warranties. Using “paint” as an example, some purchaser’s specifications may only require a “10-year paint, finish, and corrosion warranty.” Rescue 1, which built this rig, has a paint warranty that is more than one thousand words long. Because paint can be a major warranty claim, the photos that follow depict some problem areas. (Photo courtesy of Rescue 1.)

1 Fabricators and manufacturers of fire truck component parts have their own warranties. Using “paint” as an example, some purchaser’s specifications may only require a “10-year paint, finish, and corrosion warranty.” Rescue 1, which built this rig, has a paint warranty that is more than one thousand words long. Because paint can be a major warranty claim, the photos that follow depict some problem areas. (Photo courtesy of Rescue 1.)

Read more

Posted: Apr 3, 2018

Fire Apparatus Warranties

After scrimping and saving for 20 years, a small volunteer fire company in northern Aroostook County, Maine, purchased a new rig from the low bidder—Flibynite Fire Truck Company—located outside of Bellingham, Washington.

Ten months after delivery, several welds cracked, and the paint started peeling off the apparatus body in sheets. Flibynite’s warranty department said, “No problem. Bring it back, and we’ll fix it at no charge.” The fine print in the new rig’s warranty stated it was Flibynite’s option to have the rig repaired locally or have it returned to its facility. Flibynite chose to have it returned. It was a 3,300-mile trip each way.

Although the preceding scenario is fictitious, it does reflect what could be a confusing, complicated, and possibly contentious world of fire apparatus warranties. Purchasers seldom question the particulars of a warranty until a problem occurs that is not being resolved amicably. Purchasers should realize the consequences of not specifying detailed warranty requirements in their specifications. Some apparatus purchasing specifications devote literally hundreds of words describing a light bar, yet warranty requirements receive no more attention than a sentence or two. Three examples of warranty verbiage from purchasers’ published specifications found online follow.

Specification 1: “Warranties to be provided for the completed apparatus—one (1) year parts and labor; ten (10) year structural on body; and ten (10) year paint, finish, and corrosion.”

Specification 2: “One year material and workmanship—Each new piece of apparatus shall be provided with a minimum one (1) year basic apparatus material and workmanship limited warranty. The warranty shall cover such portions of the apparatus built by the manufacturer as being free from defects in material and workmanship that would arise under normal use and service.”

Specification 3: “The apparatus shall be warranted to be free from mechanical defects in workmanship for a period of one (1) year. The apparatus shall be covered for parts and labor costs associated with repairs for a period of one (1) year. Seven (7) year warranty on paint. Ten (10) year body structural warranty.”

1 Fabricators and manufacturers of fire truck component parts have their own warranties. Using “paint” as an example, some purchaser’s specifications may only require a “10-year paint, finish, and corrosion warranty.” Rescue 1, which built this rig, has a paint warranty that is more than one thousand words long. Because paint can be a major warranty claim, the photos that follow depict some problem areas. (Photo courtesy of Rescue 1.)

1 Fabricators and manufacturers of fire truck component parts have their own warranties. Using “paint” as an example, some purchaser’s specifications may only require a “10-year paint, finish, and corrosion warranty.” Rescue 1, which built this rig, has a paint warranty that is more than one thousand words long. Because paint can be a major warranty claim, the photos that follow depict some problem areas. (Photo courtesy of Rescue 1.)

Read more

Posted: Apr 3, 2018

Fire Apparatus Warranties

After scrimping and saving for 20 years, a small volunteer fire company in northern Aroostook County, Maine, purchased a new rig from the low bidder—Flibynite Fire Truck Company—located outside of Bellingham, Washington.

Ten months after delivery, several welds cracked, and the paint started peeling off the apparatus body in sheets. Flibynite’s warranty department said, “No problem. Bring it back, and we’ll fix it at no charge.” The fine print in the new rig’s warranty stated it was Flibynite’s option to have the rig repaired locally or have it returned to its facility. Flibynite chose to have it returned. It was a 3,300-mile trip each way.

Although the preceding scenario is fictitious, it does reflect what could be a confusing, complicated, and possibly contentious world of fire apparatus warranties. Purchasers seldom question the particulars of a warranty until a problem occurs that is not being resolved amicably. Purchasers should realize the consequences of not specifying detailed warranty requirements in their specifications. Some apparatus purchasing specifications devote literally hundreds of words describing a light bar, yet warranty requirements receive no more attention than a sentence or two. Three examples of warranty verbiage from purchasers’ published specifications found online follow.

Specification 1: “Warranties to be provided for the completed apparatus—one (1) year parts and labor; ten (10) year structural on body; and ten (10) year paint, finish, and corrosion.”

Specification 2: “One year material and workmanship—Each new piece of apparatus shall be provided with a minimum one (1) year basic apparatus material and workmanship limited warranty. The warranty shall cover such portions of the apparatus built by the manufacturer as being free from defects in material and workmanship that would arise under normal use and service.”

Specification 3: “The apparatus shall be warranted to be free from mechanical defects in workmanship for a period of one (1) year. The apparatus shall be covered for parts and labor costs associated with repairs for a period of one (1) year. Seven (7) year warranty on paint. Ten (10) year body structural warranty.”

1 Fabricators and manufacturers of fire truck component parts have their own warranties. Using “paint” as an example, some purchaser’s specifications may only require a “10-year paint, finish, and corrosion warranty.” Rescue 1, which built this rig, has a paint warranty that is more than one thousand words long. Because paint can be a major warranty claim, the photos that follow depict some problem areas. (Photo courtesy of Rescue 1.)

1 Fabricators and manufacturers of fire truck component parts have their own warranties. Using “paint” as an example, some purchaser’s specifications may only require a “10-year paint, finish, and corrosion warranty.” Rescue 1, which built this rig, has a paint warranty that is more than one thousand words long. Because paint can be a major warranty claim, the photos that follow depict some problem areas. (Photo courtesy of Rescue 1.)

Read more

Posted: Apr 3, 2018

Teach Firefighters the Way They Learn

Editor’s Opinion Chris Mc Loone
 

 

Chris Mc Loone

I don’t usually touch on training topics here since this magazine is primarily about fire trucks and firefighting equipment.

However, at fire-apparatus-related events, discussions often turn to the mechanical end of our rigs. There’s no doubt that many of the firefighters coming onto the job today, whether career or volunteer, are not as mechanically inclined as the senior members of the department. Because they often are not as mechanically inclined, there seems to be a mindset that there is no way they can understand what’s going on behind a pump panel or underneath the cab. This isn’t a very accurate statement, but we are not a fire service that does its own work on vehicles anymore. In large municipalities, there is usually a fleet manager, and rigs are brought to “the shop.” On the volunteer side, these days, many departments will send the apparatus to local authorized service shops for work to be done. Early in my career we were still changing the oil ourselves at my fire company. Those days are long gone.

But when you think about it, cars are different these days. There aren’t as many teenagers poking their heads under the hoods of their cars. The complexities of today’s vehicles result in not as many kids learning to work on motors when they are young. It’s not a good or a bad thing, it’s just the way it is.

But, these kids don’t lack the mental capacity to understand these things. They could easily learn about what goes on behind the pump panel or the hydraulic systems that raise and lower ladders. Where we are failing our younger firefighters is that we are not teaching them according to how they learn.

It is not only the fire service where younger people are learning differently. For example, kids don’t learn their times tables like they used to. The curriculum today has them learning them in different ways than memorizing them. My mind, the minds of other firefighters my age, and many who are 20 to 30 years older than me were conditioned very early to memorize. It is just not how our younger firefighters came up and how our future firefighters are going to come up.

When I started what was Firefighting I back in 1994, the instructor used a mechanical slide projector. We didn’t have smartphones or PowerPoint® back then. The mechanical slide projector has transitioned into PowerPoint slides. I can say without hesitation that our incoming probies are not built for PowerPoint slides. The time has come for instructors across the fire service to change how they are teaching and adapt their lessons for how younger firefighters learn.

I was troubled one night as we were wrapping up our training and a few members returned from a pump school they were taking. At least two complained that they didn’t learn anything that night. And, I remember thinking that they sat in the classroom for three hours. How is it possible to not learn anything during that time? But, when I stepped back and thought about how my kids are learning, and how and when they excel, it became clear that whatever was going on in that classroom, however the lesson was planned was not built for them.

I have yet to find so

Read more
Posted: Apr 3, 2018

Teach Firefighters the Way They Learn

Editor’s Opinion Chris Mc Loone
 

 

Chris Mc Loone

I don’t usually touch on training topics here since this magazine is primarily about fire trucks and firefighting equipment.

However, at fire-apparatus-related events, discussions often turn to the mechanical end of our rigs. There’s no doubt that many of the firefighters coming onto the job today, whether career or volunteer, are not as mechanically inclined as the senior members of the department. Because they often are not as mechanically inclined, there seems to be a mindset that there is no way they can understand what’s going on behind a pump panel or underneath the cab. This isn’t a very accurate statement, but we are not a fire service that does its own work on vehicles anymore. In large municipalities, there is usually a fleet manager, and rigs are brought to “the shop.” On the volunteer side, these days, many departments will send the apparatus to local authorized service shops for work to be done. Early in my career we were still changing the oil ourselves at my fire company. Those days are long gone.

But when you think about it, cars are different these days. There aren’t as many teenagers poking their heads under the hoods of their cars. The complexities of today’s vehicles result in not as many kids learning to work on motors when they are young. It’s not a good or a bad thing, it’s just the way it is.

But, these kids don’t lack the mental capacity to understand these things. They could easily learn about what goes on behind the pump panel or the hydraulic systems that raise and lower ladders. Where we are failing our younger firefighters is that we are not teaching them according to how they learn.

It is not only the fire service where younger people are learning differently. For example, kids don’t learn their times tables like they used to. The curriculum today has them learning them in different ways than memorizing them. My mind, the minds of other firefighters my age, and many who are 20 to 30 years older than me were conditioned very early to memorize. It is just not how our younger firefighters came up and how our future firefighters are going to come up.

When I started what was Firefighting I back in 1994, the instructor used a mechanical slide projector. We didn’t have smartphones or PowerPoint® back then. The mechanical slide projector has transitioned into PowerPoint slides. I can say without hesitation that our incoming probies are not built for PowerPoint slides. The time has come for instructors across the fire service to change how they are teaching and adapt their lessons for how younger firefighters learn.

I was troubled one night as we were wrapping up our training and a few members returned from a pump school they were taking. At least two complained that they didn’t learn anything that night. And, I remember thinking that they sat in the classroom for three hours. How is it possible to not learn anything during that time? But, when I stepped back and thought about how my kids are learning, and how and when they excel, it became clear that whatever was going on in that classroom, however the lesson was planned was not built for them.

I have yet to find so

Read more
RSS
First48354836483748384840484248434844Last

Theme picker

Search News Articles