APPARATUS: THE SHOPS
Fire apparatus are more than just vehicles—they are lifelines for communities that perform under extreme conditions while ensuring the safety of firefighters and citizens alike.
When damage occurs, whether from an accident, wear and tear, or operational stress, selecting the right body shop for repairs is crucial. Cutting corners or choosing an unqualified facility can result in delayed response times, compromised safety, and increased long-term costs.
As someone who has had the opportunity to “clean up” after a bunch of accidents, I can confirm that each one proves to be a challenge. From parts availability to scheduling to poor workmanship, it never fails to lead to frustration. The impact of losing the use of the apparatus is immediate depending on the severity of the damage, but the cleanup can take weeks, months, and sometimes years.
Undoubtedly emergency apparatus is involved in a higher rate of accidents than a civilian vehicle when you compare miles driven. This rate is higher because of a number of factors, including the following:
- High-risk driving conditions: Lights, sirens, and urgency lead to fast responses through traffic.
- Large, heavy vehicles: More difficult to control or stop.
- Limited visibility and turning radius.
- Public reaction: Civilian drivers often don’t yield correctly or panic.
The most common incidents are in intersections during red lights, rollovers (especially with ladder trucks and tankers), and backing into objects or other vehicles.
Choosing a body shop to repair fire apparatus after an accident requires more due diligence than selecting one for personal vehicles because of the size, complexity, and critical role of the equipment. Following is a step-by-step guide to help you choose the right repair facility.
Step 1: Check the repairer for emergency vehicle specialization. Ensure the shop has a proven track record repairing fire trucks or similar emergency vehicles. Look for emergency vehicle technician (EVT) certifications or National Institute for Automotive Service Excellence (ASE) heavy truck certifications, as well as any affiliations with fire apparatus manufacturers.
Fire apparatus have unique systems (e.g., pumps, aerial ladders, sirens, and emergency lighting) and configurations not found in typical vehicles. A specialized shop understands these intricacies and can service them properly.
Step 2: Assess the repairer’s equipment and capabilities. The facility must have the capacity to lift, accommodate, and repair large apparatus, including aerials and tankers. Verify that it can handle custom bodywork, frame straightening, electrical systems, and refinishing.
1, 2 Examples of damage that will require a collision repair center to complete repairs. (Photos courtesy of author.)
Step 3: Look for manufacturer approval or warranty work. Check if the shop is authorized by the original manufacturer of your fire truck. This ensures warranty compliance and access to genuine parts. If repairs fall under warranty, only approved shops will be eligible.
Step 4: Check the shop’s re