When Richard Bateman, a 50-year-old father who traveled the world playing with heavy metal bands, collapsed in his living room on September 5, his wife, Amy Bateman, called 911.
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A Tampa Fire Rescue engine and ambulance arrived within minutes. But when they tried to drive him to the hospital, the ambulance would not start. The crew called for a backup rescue truck.
The second ambulance arrived nearly 40 minutes after the first 911 call.