In the past, if you had a medical emergency and dialed 911, the department would send an ambulance along with a fire engine truck no matter the level of emergency.
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Under the new system, which is called “Medical Priority Dispatch,” before paramedics rush an ambulance to an emergency call, the dispatch operator will ask a series of questions. The software will use those answers to determine what resources are needed. The department will provide a tiered response based on priority.
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Currently, within Dallas Fire-Rescue, more than 80 percent of calls are medical in nature. According to the department, less than 40 percent of those calls result in a visit to the hospital.