VIDEO: The San Antonio Fire Department just became the first fire department in the nation to be officially certified as a trauma-informed care agency.
Getting certified involves a long, rigorous process. We are looking closely at what goes into the process and what makes organizations so proud to acquire the title.
“A lot of people, when they’re going through a tough time, it can be really isolating,” said SAFD Peer Support Coordinator Lt. Ryan Westerhoff. ”It helps us understand each other as coworkers and gives each other a safe space, and when you have that in the work space, you can apply that to the citizens we serve.”
As part of the certification process, the Ecumenical Center in San Antonio followed SAFD for over a year as Westerhoff and SAFD leadership helped establish new policies regarding how staff interact with the public and with each other.
KSAT-TV ABC 12 San Antonio
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